Refund policy
Return and Refund Policy
Last updated: November 18, 2024
Thank you for choosing MilTreats, Inc. We’re committed to delivering mission-ready products that exceed expectations. However, we understand that sometimes things don’t go according to plan. Our return and refund policy is designed to be as clear and efficient as a well-executed op. Review the terms below to guide your next steps.
Interpretation and Definitions
Interpretation
Capitalized words in this policy have specific meanings defined below. These definitions apply regardless of singular or plural usage.
Definitions
For the purposes of this Return and Refund Policy:
• Company (referred to as “MilTreats,” “We,” “Us,” or “Our”) means MilTreats, Inc., headquartered at 12515 Woodside Ave Unit 443, Lakeside, CA 92040.
• Goods refers to the items offered for sale through our Service.
• Orders means a request by You to purchase Goods from Us.
• Service refers to our website.
• Website refers to MilTreats, accessible at https://www.miltreats.com.
• You refers to the individual accessing or using the Service or the company or legal entity on whose behalf the individual is acting.
Your Order Cancellation Rights
You can call off your mission and cancel your order within 14 days of receiving your Goods—no questions asked.
The deadline for canceling an order is 14 days from the date the Goods were delivered or when a third party you designated (other than the carrier) took possession of the Goods.
To exercise your cancellation rights:
• Email: info@miltreats.com
• Website: Visit https://www.miltreats.com.
We’ll process your reimbursement within 14 days of receiving the returned Goods. Refunds will be issued to your original payment method. You won’t incur any additional fees for the refund.
Conditions for Returns
To be eligible for return, the following conditions must be met:
• Goods must have been purchased within the last 14 days.
Non-Returnable Items:
• Custom or personalized Goods.
• Items that deteriorate rapidly or have passed their expiration date.
• Unsealed Goods unsuitable for return due to health or hygiene reasons.
• Goods inseparably mixed with other items upon delivery.
Note: Goods that fail to meet the above conditions may be denied at our discretion. Only regular-priced Goods may be refunded. Sale items are non-refundable unless otherwise required by law.
Returning Goods
You are responsible for the shipping costs and risks of returning Goods to the following address:
MilTreats, Inc.
12515 Woodside Ave Unit 443
Lakeside, CA 92040
USA
We recommend using an insured, trackable mail service. MilTreats cannot be held responsible for damage or loss during return shipping. Refunds will not be issued without proof of delivery or receipt of the returned items.
Gifts
• If the Goods were marked as a gift and shipped directly to you, you’ll receive a gift credit equal to the value of the return. A gift certificate will be emailed to you after we receive the returned product.
• If the gift giver had the order shipped to themselves, we will issue the refund to the gift giver.
Exceptions
Non-Returnable Items:
• Downloadable items.
Restocking Fee:
All returns are subject to a 20% restocking fee.
Contact Us
If you have questions about this policy or require assistance, reach out to our squad:
• Email: info@miltreats.com
• Website: Visit https://www.miltreats.com.
Thank you for supporting MilTreats, where every product is a mission accomplished and every treat tells a story.
Stay Vigilant,
The MilTreats Team